Our dedicated Handbag Repairs team offer a wide range of repairs and restoration services to hand bags, below is a list of some of the services we offer, lead times on repairs do vary due to a number
of factors, current workshop lead times and ordering of service parts, we do hold a lot of most used service parts in stock but some are special order, we do have a approximate lead time guide at the bottom of our page this is for guidance only and are not fixed times, we work on each item in turn making sure the item is repaired and completed to the best of our ability.
Selection Of Repairs Undertaken
Leather Colour Change
Use our online contact form giving as much information as possible with regards to the works you are looking to have undertaken, our admin team if unsure will ask a few questions and request a few photos just to confirm the works you are looking to have undertaken. Upon confirmation we will provide you a quote for repairs, all quotes include a collection and delivery service using My Hermes collection and delivery service.
How it works
Once you have accepted the quote we will ask you to supply your collection address details and ask which day you would like your collection, once this information has been provided we will be able to provide you with a collection label to attach to your parcel.
Delivery & Collection
My Hermes offer a next day collection service, they are able to collect your parcel from your home or place of work, My Hermes do not offer timed collection this is a all day option, we do not have access to the collection agent to find out information regarding your collection or delivery. My Hermes also offer a drop off option where you can use one of there drop off shops if this is more convenient for you.
My Hermes delivery to our workshop is a 3 – 5 working day service, there is a long number located at the bottom of the label this is your tracking number, this can be imputed to the My Hermes website where you are able to track your parcel to the workshop.
Return Delivery is the same process My Hermes will collect the next working day and will return to the customer within 3 – 5 working days, you will be emailed a tracking number from the My Hermes website with a link to your delivery, this link only becomes active once your item has been collected and located in the my hermes network.
When your item is received in the workshop each item gets repaired in turn, the workshop do not provide us updates of each repair due to the volume of repairs they are undertaking on a daily basis, once your item is ready for return we will send you a email with confirmation that your item is ready for dispatch. With this confirmation we request you use your postcode as your payment reference so this can be matched up with your order along with confirmation of the return address.
With payment on all our mail order repairs are via (bacs) online bank transfer, we do not accept payment over the phone and we do not use paypal as a payment gateway, this allows your payment to be made safely without any of your details been passed out.
Before & After Pictures
Our workshops do take before and after pictures of every repairs that goes in to our archive we do not offer these to our clients as standard practice, these can be supplied should you request these from us, we do charge a administration for this service of £15, this covers the time it takes for the workshop to download your pictures from the archive and get them sent across to the office in the correct files to enable them to be sent on to yourself.
Replacement Zips 10 – 14 Weeks
Replacement Clasps 2 – 4 Weeks
Replacement Straps 4 – 6 Weeks
Replacement Panels 4 – 6 Weeks
Piping Repairs 4- 6 Weeks
Stitching Repairs 2 – 4 Weeks
Rivet Repairs 2 – 4 Weeks
Leather Cleaning 2 – 4 Weeks
Lining Cleaning 2 – 4 Weeks
Leather Repairs 2 – 4 Weeks
Leather Restoration 2 – 4 Weeks
Leather Protection 2 – 4 Weeks
Leather Colour Change 6 – 8 weeks
We have a gallery page where you can view some of our work, please browse through so you can see what we can achieve for you and your leather.